Company Name: Abode LLC
Email: hello@abodellc.xyz
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Phone: +1 (307) 751-3258

1. Our Return Policy

At Abode LLC, we want the return and refund process to be clear and straightforward.

Eligible items may be returned within 14 days of delivery, subject to the conditions outlined below.

2. Return Eligibility

To qualify for a standard return, an item should generally be:

  • Returned within 14 days of delivery
  • Unused and unworn
  • Unwashed
  • In its original condition
  • Returned with original tags attached where applicable
  • Returned with original packaging where reasonably applicable
  • Accompanied by proof of purchase or sufficient order information

Returned items may be inspected before a refund is approved.

Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following may not qualify for discretionary returns:

  • Sale or clearance items identified as non-returnable
  • Gift cards
  • Underwear or hygiene-sensitive items identified as non-returnable
  • Worn, washed, altered, or damaged garments
  • Items that do not meet the return conditions above

3. How to Start a Return

To request a return, contact us at:

hello@abodellc.xyz

Please include:

  • Your name
  • Order number
  • Item or items you wish to return
  • Reason for the return
  • Photos where relevant

If your return is eligible, we will provide the applicable return instructions.

Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.

Customers are generally responsible for return shipping costs unless the return is related to a confirmed defective, damaged, or incorrect item.

We recommend using a trackable shipping method for returns.

4. Refund Process

Once an authorized return is received, we aim to inspect it within 3–5 business days.

After inspection:

  • We will notify you whether the return has been approved
  • If approved, the refund will generally be issued to the original payment method
  • We aim to process approved refunds within 5–10 business days

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable for discretionary returns unless otherwise required by applicable law or the return resulted from our error.

5. Exchanges

We do not generally offer direct exchanges.

If you need a different:

  • Size
  • Color
  • Style
  • Product

we recommend requesting a return for the eligible original item and placing a new order for the preferred product.

Availability of replacement items cannot be guaranteed.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Email:

hello@abodellc.xyz

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected item
  • Photos of the packaging where helpful

Please keep the item and packaging while the issue is being reviewed.

After review, an appropriate resolution may include:

  • A replacement
  • A refund
  • Return authorization
  • Another available solution

Where the issue is confirmed to have resulted from our error, applicable return shipping arrangements will be provided.

7. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

  • Check your bank account or card statement again
  • Contact your bank, credit card issuer, or payment provider
  • Allow for any additional processing time required by the provider

If you still cannot locate the refund, contact us at:

hello@abodellc.xyz

8. Late Return Requests

Return requests submitted more than 14 days after delivery may not qualify for a discretionary return unless we approve an exception or applicable law requires otherwise.

We recommend contacting us as soon as possible if there is a problem with your order.

9. Contact Us

For questions about returns, refunds, damaged items, or an existing order, please contact:

Abode LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA

Email: hello@abodellc.xyz
Phone: +1 (307) 751-3258